Frequently Asked Questions
Everything you need to know about shopping with ShopCGX
What are your standard shipping times?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Which payment methods do you accept?
ShopCGX accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature on the website from Monday to Friday, 9 AM to 5 PM EST.